Welcome to TideTech

Refunds

refund policy

We are confident that you will be satisfied with our wide range of global data products. However, if the product we provide does not meet your expectations, you may contact us within 14 days of purchase to request a refund.

How do I request a refund?

To request a refund, please email support@tidetech.org with details of your request.

When will my credit appear on my credit card?

Your refund credit will appear on your card 5-7 business days after your request has been granted.

How do I cancel an auto-renew subscription?

To cancel your subscription order, please log in to your account and follow the steps to cancel your auto-renew subscription.

What is your policy on cancelled subscriptions?

Subscribers will receive the subscription service for the full time period for which they have paid, even if the auto-renewal option is cancelled. Cancelling the auto-renewal on a monthly subscription means that the subscription will not be renewed in the following month, but the subscriber will continue to have access to the data until that time. Similarly, cancelling an annual subscription means that the subscription will not be renewed in the following year, but a subscriber will continue to have access to the data for the remainder of the year.